Refund policy
Handybabac wants you to be satisfied with your purchase. If you need to request a return or refund, please review the policy below and contact our customer support team before sending any item back.
Return Request Period
You may submit a return request within 30 calendar days from the date your order is marked as delivered. Please provide your order information and the reason for your request so we can assist you.
Return Conditions
Returned items should generally be unused and undamaged, with the original packaging, accessories, and included items retained where possible. Some items may require an assessment based on their specific circumstances.
Submitting a return request does not guarantee approval. Requests are reviewed based on the item's condition, the reason for the return, applicable laws, and the circumstances of the case.
How to Request a Return
- Contact us at [email protected] with your order information, the reason for the return, and any necessary product photos or supporting information.
- Wait for our customer support team to confirm your request and provide further instructions.
- Once your return has been confirmed, send the item back according to the instructions provided by our team. Please do not return an item before receiving return instructions.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return, the item's condition, applicable laws, and the circumstances of the case.
- Returns for personal reasons: If an item is not defective and you wish to return it because you changed your mind, ordered the wrong item, or no longer need it, you will generally be responsible for the return shipping costs.
- Product issues: If an item is defective, differs from what you ordered, or arrives damaged during transit, please contact us promptly. We will determine the appropriate resolution and responsibility for related costs based on the circumstances.
Applicable legal requirements will take precedence where they provide otherwise.
Refund Processing
After we receive the returned item, we will review it in accordance with this policy and the circumstances of the return. Once a return is approved, the refund is generally initiated within 5–10 business days and issued to the original payment method.
The time it takes for the funds to appear in your account may vary depending on your payment provider, card issuer, or financial institution.
Product Issues and Order Assistance
If you receive an item that is defective, damaged, or different from what you ordered, please contact us at [email protected] as soon as possible. Include your order information and relevant photos so we can review the issue and assist you.
Statutory Consumer Rights
This policy does not limit or exclude any non-waivable statutory consumer rights provided by applicable law. Where applicable laws establish different requirements for returns, refunds, or consumer protection, those requirements will apply.
Contact Us
If you have questions about returns, refunds, or the status of a request, please contact us using the details below.
Customer Support Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +86 15225232098